Union College’s Self Service portal is a comprehensive online platform designed to provide students, faculty, and authorized users with access to a variety of academic and financial services. This centralized system streamlines processes such as course registration, academic advising, billing, and financial aid management, enhancing the overall efficiency and experience for the Union College community.
Accessing the Self Service Portal
Students and faculty can access the Self Service portal by visiting https://selfservice.union.edu/. To log in, enter your Union College username and password. If you encounter any issues during the login process, ensure that your credentials are correct or utilize the “Forgot your user name or password?” option available on the login page.
Key Features of Union College Self Service
1. Course Registration and Academic Planning
The Self Service portal allows students to search for courses, plan their academic terms, and register for classes. Through the “Student Planning” feature, students can:
- Search and Register for Classes: Browse available courses and register for desired classes.
- Plan Academic Schedules: Organize courses for current and future terms to ensure timely degree completion.
- Communicate with Advisors: Contact assigned academic advisors for guidance and approval of course selections.
Detailed guides on utilizing these features are available on the Union College Knowledge Base.
2. Billing and Payment Management
The Bursar’s Office utilizes Self Service as the official billing platform. Within the portal, students and authorized users can:
- View and Print Billing Statements: Access up-to-date account statements reflecting tuition, fees, and other charges.
- Make Payments: Process electronic payments securely through the portal.
- Set Up Payment Plans: Enroll in available payment plans to manage tuition costs effectively.
Students are encouraged to grant proxy access to parents or guardians who need to view or manage billing information. Instructions for setting up proxy access can be found on the Bursar’s Office webpage.
3. Academic Records and Transcripts
Self Service provides functionalities for students to:
- Access Unofficial Transcripts: Review academic performance and progress toward degree completion.
- Request Official Transcripts: Submit requests for official transcripts to be sent to institutions or employers.
These features ensure that students have timely access to their academic records for various purposes.
FAQ
Q1: How do I reset my Self Service password if I’ve forgotten it?
A1: If you’ve forgotten your password, click on the “Forgot your user name or password?” link on the Self Service login page. Follow the prompts to reset your password.
Q2: How can I grant my parents access to view my billing information?
A2: To grant proxy access, log in to Self Service, navigate to “User Options,” and follow the instructions to add a proxy. Detailed steps are provided on the Bursar’s Office website.
Q3: Where can I find guides on using the Student Planning feature?
A3: Comprehensive guides and tutorials for Student Planning are available in the Union College Knowledge Base.
Q4: How often is billing information updated in Self Service?
A4: Billing and payment information is updated daily, while financial aid and miscellaneous charges are updated weekly.
Q5: Who should I contact if I encounter issues with Self Service?
A5: For technical assistance, contact the ITS Help Desk at (518) 388-6400 or email helpdesk@union.edu. For billing inquiries, reach out to the Bursar’s Office at (518) 388-6106 or bursar@union.edu.
